Support
Password Problems
Question 1: What is my username and/or password?
- Please look at the original email you received when signing up for the site. It will have your username and password. However, if you no longer have that email, we can help you retrieve your login information here.
Question 2: My username and password is not working?
-
Check to make sure that you have entered your username and password correctly.
Please remember that they are case-sensitive.
*If you have been abusing or trading passwords into our sites, we will know and take your access away. If this happens, please contact us and we will look into the issue. Keep your password safe and enjoy the sites.
Technical Problems
Get the latest IE browser...click here
Please verify that your Personal Firewall settings are correct:
Firewalls, such as Norton Internet Security, are generally good
things to have, but they sometimes interfere with our site.
If you using Service Pack 2 and are having a problem getting
our videos to play....please click here.
Enabling programs
To work correctly, some programs and games must receive information
over the network. The information enters your computer through
an inbound port. For Windows Firewall to permit this information
to enter, the correct inbound port must be open on your computer.
To enable a program to communicate like it did before Windows
XP SP2 was installed, and to enable programs that you want to
run, use one of the following methods.
Please make sure cookies are on:
You can learn more about cookies on the Microsoft information
page. click
here.
Please make sure your javascript settings are turned on:
This can be found in your IE 6 browser under Tools...Internet
Options...Advanced...scroll down to Java and check... then click
ok.
Please make sure that your Pop Up Blocker settings are correct:
For the best possible experience while visiting our sites, please
disable your Pop Up Blockers.
Video Plug-ins:
Windows Media Player 10 is the all-in-one media player that provides the best experience for discovering, playing and taking your digital entertainment anywhere--on Windows XP PCs and the widest choice of portable devices. click here for Windows Media Player 10
Quicktime- QuickTime is more than a media player — it is a rich file format, the perfect environment for media authoring, and a complete suite of applications all rolled into one. These applications all work together to provide the industry’s first end-to-end, standards-based digital media delivery system. click here for Quicktime
Cancel Account
We normally advise against it, but if you REALLY want to end your subscription, please click here.
Print Subscription
Print Subscription and Print Back Issue Customer Service 800-800-6544 or JBM@themagstore.com
Print Subscriptions online Customer Service at https://www.themagstore.com/?ProductCode=JBM
